1. Description of Service
Catnnect, Inc. ("we," "us," or "our") develops and operates the ReplyOkay mobile application (the "Service"). By using the Service, you agree to these Terms. If you do not agree, please discontinue use of the Service.
Effective date: April 30, 2026 · Last updated: April 30, 2026
The Service is a supplementary, non-official wellness check-in tool that allows elderly users to voluntarily report their daily status and notify a paired family member.
The Service is NOT:
- An emergency response or emergency alert system
- A medical diagnosis, treatment, or advisory service
- A replacement for professional caregiving or healthcare services
In the event of an emergency, immediately call your local emergency services. Do not rely on this Service as an emergency contact method.
2. Disclaimers
2.1 Provided "As Is"
The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
2.2 No Guarantee of Notification Delivery
Push notifications, reminder notifications, and all other forms of message delivery are not guaranteed. Notifications may be delayed, lost, or undelivered due to:
- Network connectivity issues
- Device settings (e.g., notifications disabled, Do Not Disturb mode)
- Carrier or platform restrictions
- Server maintenance or failure
- Any other technical or non-technical reason
We are not responsible for any loss or harm resulting from undelivered, delayed, or missing notifications.
2.3 Not a Medical Service
The status information provided through this Service is for informal family reference only and does not constitute medical advice, diagnosis, or treatment. If you have concerns about the health of an elderly user, please consult a qualified healthcare professional.
2.4 Vulnerable User Acknowledgment
If this Service is used for an elderly person or anyone requiring special care, the user (including the paired family member) acknowledges that:
- They fully understand the limitations of this Service
- They remain responsible for ensuring appropriate professional care and emergency response protocols are in place
- This Service is an additional supplementary tool only and cannot replace formal caregiving arrangements
3. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of or inability to use the Service, including but not limited to personal injury, property damage, or data loss.
The Service is provided free of charge. To the maximum extent permitted by applicable law, we accept no monetary liability to you whatsoever.
By using the Service, you acknowledge and accept that we could not provide the Service on its current terms without this limitation of liability.
4. Service Availability
We make reasonable efforts to maintain stable service operation, but we do not guarantee uninterrupted, error-free, or continuously available service. We reserve the right to perform maintenance, updates, or suspend the Service at any time without prior notice.
5. Device Identity and Pairing
The Service uses anonymous device identification and does not require account creation. If you change devices, you will need to complete a new pairing process and previously stored data may not be recoverable. We are not responsible for data loss resulting from a device change.
6. Termination
We reserve the right to terminate or suspend your access to the Service at any time, for any reason or no reason, without notice. You may also discontinue use of the Service at any time.
7. Intellectual Property
All content, design, code, and trademarks associated with the Service are the property of Catnnect, Inc. Status check-ins and responses you submit remain your own content; however, you grant us a limited license to use that content to the extent necessary to provide the Service.
8. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Service constitutes acceptance of the updated Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Delaware.
For users in Taiwan: Mandatory provisions of Taiwan law, including the Personal Data Protection Act, apply to you regardless of the governing law clause above.
10. Contact Us
If you have any questions about these Terms, please contact:
Catnnect, Inc.
hi@catnnect.com